On your Agreements tab, does the envelope show up in your Sent folder?

​@georgevct Firstly, check the the status in your envelope as ​@Drewcifer told. Have you added signing order for recipients? please create case with support team to confirm whether receive response code 250 from your mail server if the envelope is send to you.

FreeLink/甫连信息
DocuSign Partner | Partner Profile
The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
DocuSign 2024 APAC Reseller Growth Partner of the Year
Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
DocuSign Community Leaderboard Top 5 contributor
Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

Hi 

Currently, it’s in the sent folder and says, “Waiting for 2 others.” Myconcern is that I need to sign it as well, but I don’t see it in my email. I added myself as a recipient and didn’t get it either.

Is there anything else I should check?

George

you can open this envelope and check the status of every recipient.

FreeLink/甫连信息
DocuSign Partner | Partner Profile
The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
DocuSign 2024 APAC Reseller Growth Partner of the Year
Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
DocuSign Community Leaderboard Top 5 contributor
Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

Ok, I see the same thing but I guess my question is I am one of the signers, and I never saw an email

thanks for the help

G

So your stauts is current : Needs to Sign? 

FreeLink/甫连信息
DocuSign Partner | Partner Profile
The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
DocuSign 2024 APAC Reseller Growth Partner of the Year
Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
DocuSign Community Leaderboard Top 5 contributor
Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

Absolutely, it has my correct email address and all the relevant details, plus it clearly states that a signature is needed. The main concern, though, is I haven’t received the email yet, even though it shows it’s waiting for my signature. I’ve also gotten in touch with support and checked with my hosting company, and they’ve confirmed that there are no blocks on emails from DocuSign. So, it seems I’m missing some important information about this issue.

Agreements > Sent Folder > Click into the envelope > Click “More” button (in the top left-ish of the screen) > Select “History”  

That will show you the events on the envelope (so far), and you can see if the email was sent or not.  

Also, if you sent the envelope with a signing order, invitations to sign will cascade as each recipient signs.  So if you were not in first signing position, you will not be invited to sign (emailed), until all the signers before you sign.  Enforcing the signing order is OFF by default, so unless you changed it before sending, then something else is happening.

​@georgevct 

You can open a case with customer support team and confirm whether got the reply reponse code from recipient’s mail mail like this:

status=sent (250 2.0.0 54CBG74-54C974 Message accepted for delivery)
 

FreeLink/甫连信息
DocuSign Partner | Partner Profile
The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
DocuSign 2024 APAC Reseller Growth Partner of the Year
Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
DocuSign Community Leaderboard Top 5 contributor
Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

Hello ​@georgevct,

How are you? Favor, if the solution provided helped you or pointed you in the right direction, may you please click Best Answer " so others with similar questions can find it too.

Let us know if we can help with anything else. Wishing you a smooth rest of your day! 

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!

I am having the same issue. None of my intended recipients received the email for the Docusign I sent out this morning. 2 of the people I listed to receive a copy, never did. I have sent many docusigns to them, so not sure what is going on. This isn’t the first time either. What can I do? I really need this to work.

How do I open a case with support?

Hello ​@LauraM,

Here's how to open a case:  👉 Open a Support Case. Let us know if you have questions or need further assistance.

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!