Hello ​@Code Maths Hub  — thanks for reaching out.
We’re here to help where we can, but when it comes to billing or account changes, those requests must come from a Docusign account administrator. If that’s not you, we recommend checking with your company’s admin to get started. If you confirm you are the account administrator, please provide the necessary details via private message, such as the Account name, Account number, and email associated with your Docusign account. Thank you.

Sincerely,

Ma. Cassandra | Docusign Community Moderator

If this helped, feel free to “Like” and click "Best Answer"

 

Hello ​@Code Maths Hub 
To confirm, are you currently having any issues updating the credit card information? Could you please attempt to update using this instruction: Update your payment information 
I saw your response from another post. Plans and Billing constantly reloading. We had a known issue with the plan and billing access, but it was already resolved. Let me know how that goes. 
 

Sincerely,

Ma. Cassandra | Docusign Community Moderator

If this helped, feel free to “Like” and click "Best Answer"

Hello ​@Code Maths Hub 

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

If you found the response to be a useful solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Sincerely,

Ma. Cassandra | Docusign Community Moderator

If this helped, feel free to Like👍and click "Best Answer"