Hi ​@CraigD,

Thank you for reaching out to the Docusign Community.  

Did you follow the steps included in the guide provided below when connecting your Dropbox account?

Connect and Manage Document Sources and Applications

If that is the case, I would suggest ensuring that the option of using Dropbox as a document source has been enabled in Settings>Sending Settings>Document Sources. In the case that it might have been enabled already you could try disconnecting and reconnecting the application.

Regarding the problem with card, under certain circumstances billing updates could take s few hours to get reflected on the eSignature dashboard. If you keep experiencing issues after 24 hours of the change, please create a new support case so we can take a closer look at the issue from our end. To create a new support case, please fill out the form provided below:

https://support.docusign.com/en/contactSupport 

If you can’t open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account.", you will be able to fill out the form. 

Feel free to let us know if you need further assistance with this. 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!