Double Billed and requesting refund within 30 days

Question

I received my bill dated April 29, 2025 today and noticed that my bank account was swiped for over $600.00 today for docusign.  I only have one subscription and belive this to be an error and request a refund.  Can someone in customer service please contact me immediately?  Thank you.

Melanie.Panguito · Accepted Answer

Hello ​@NHUNTER,Thank you for reaching out, and a warm welcome to the Docusign Community! We are absolutely delighted to have you here and can't wait to share our knowledge with you.I am sorry to hear about the issue with your subscription. We want you to know that your concern is important to us. However, due to the sensitivity of billing matters, we are unable to discuss them on this public forum. Please open a support case so our expert team can review your account.To open a support case in the Docusign Support Center, go to the "Get Support" section and select "Open a Support Case.” Log in using your Docusign credentials and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue.Open a case in the Docusign Support Center.You can also request a phone call from Docusign Support. Here's the guide:How can I request a phone call from Docusign Support?Let us know if there’s anything else we can help with!Best regards,Melanie |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue

Melanie.Panguito · Answer

Hello ​@NHUNTER,I trust all is well.If you found my response to be a useful solution to your question, could you please click the "Best Answer ✅" button at the bottom of the post? It helps other community members who might have similar questions. Please let us know if you need further assistance. Thank you!Best regards,Melanie |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue

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