Hello ​@chevster55 

Thank you for reaching out, and welcome to the Docusign Community! We're sorry to hear about the billing issues, and the situation is understandably frustrating. We’re here to help where we can, but because this Community space focuses on general guidance, any billing inquiries and disputes will need to go through our Support team directly: 

 Open a Support Case

 How can I request a phone call from Docusign Support?

Since you encountered an error creating a case, can you please try to clear your cache and use another browser or device? Should the issue persist, the workaround for creating a case is to use the bottom part of the page, which allows you to submit a case without logging in to your account. Link: Get Support > More support options > I can't access my account > Other issues.

I understand that the situation has caused you some inconvenience, and I sincerely apologize. I hope the instructions are helpful and will help you resolve things. Please let us know if you need further assistance. Thank you!

Best,
Jenny | Docusign Community Moderator
If this pointed you in the right direction, go ahead and click “Best Answer”!

​@Jenny.Martin This was of no assistance. I previously followed those steps and still could not log in to submit a ticket of any kind. I had to call the sales line to get transferred to a general support person that opened a ticket on my behalf and said i would get a call back in 2 hours, which has not happened. In the mean time, you still have my money from double billing, which appears to be a trend in this community and at Docusign.

Plus, I have NEVER seen a company that hides behind a chat bot but doesn’t allow you to reach support without a ticket, that require a login that doesn’t work. Nice way to commit fraud. How many people are not seeing that they have been double billed and just lose their money???

Peter

Hello ​Peter,

I understand your frustration, and I sincerely apologize for the inconvenience caused. While Community Moderators have limited access to accounts for billing-related concerns, we can follow up with the support team on your behalf. If you have a case number, you can share it here, and we’ll do our best to escalate your concern with the appropriate team.

Regards,
Jenny | Docusign Community Moderator

​@Jenny.Martin Which one do you want???? 15500658 was created after having to verify via email with the phone support. Then, after replying back to the case to see why I did not get my call back as expected, it opened a new case (1550658) and had to verify again. Your system is flawed and now I’m just getting the run around. I just want my money back.

And obviously, your executive team doesn't care, as they have ignored my email as well.

Hello Peter,

I’ll make sure to escalate this case. Can you provide the new case number?  It should appear in the email subject.

Regards,
Jenny | Docusign Community Moderator

Hello ​Peter,

I hope you are doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.

Regards,
Jenny | Docusign Community Moderator