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Docusign closed my account and now I have no way to contact them to open it back up, the last three people I have spoken to on the phone keep "taking notes" and assuring me that someone will call back to help me and no one does. When I call back there is no record of my previous calls and there seems to be nothing they can do. I can't open a support ticket without having an open account and nobody seems to have the authority to open my paid account back up. Rina from Websales was the last person I spoke to and she was less than helpful. How do you get ahold of somebody that can actually help you from Docusign after they have taken your money and not provided the service agreed to?

Hello ​@CNorton,

 

Thank you for reaching out, and welcome to the Docusign Community. We appreciate your question and will do our best to help.

 

I understand your account was closed, and you need to have it reopened. I sincerely apologize for the inconvenience this has caused you.

 

To better assist you, can you kindly provide me with the email linked to the account, account number, and previous case number/s via DM? Please do not post here as a public comment since it is Private, Identifiable Information that cannot be discussed in a public post.

 

Let us know if you need further assistance.

 

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@CNorton,

 

Thank you for the information. Rest assured  I am reviewing this.

 

Let us know if you need further assistance.

 

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@CNorton,

 

I submitted a case and request to expedite the resolution. I sent you the case number via private message. I assure you that your case is under review, and we are working diligently to resolve it. Since Private Identifiable Information is being discussed this is the only information that I can provide in this public forum. You can also reply to the email once Docusign Support sends you an update for the case.

 

Let us know if you need further assistance.

 

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

I appreciate your help. So far you have been the only person who seems like they can do anything to solve this problem that was created by Docusign. I’m surprised that 6 days after you sent me the case number I still haven’t heard anything from Docusign. I would never recommend this company to any business trying to send documents for signature in a timely manner. We’ve had to find workarounds for our documents and our low opinion of this company continues to fall.

Hello ​@CNorton,

 

Good day! I hope you are doing well. I appreciate the follow-up, and I sincerely apologize for the inconvenience. I escalated your case and please expect someone to reach out today. You can reply to the email update Docusign Support sends you for any questions.

 

Let us know if you need further assistance. Thank you!

 

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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