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Docusign logo on Filenames in our DMS

  • January 22, 2025
  • 3 replies
  • 39 views

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Hi there

We have noticed that there are various documents  in our DMS system (NetDocuments) where the filenames contain a ‘Sent via Docusign’ logo on them when viewing the document list in their folders?

How do we control these logo’s and remove them? I attach a screenshot of what i mean below. This was taken in NetDocuments web client.

 

Thank you for any assistance!

Regards

Greg

Best answer by nathaly.monge

Hello ​@gborrageiro ,

Welcome to the Docusign Community and thank you for posting your concerns!

It seems like the logo you are seeing is very old and we no longer use it therefore, it is doubtful that it is coming from us directly, have you tried contacting your DMS system support team?

Let us know if you need further assistance with this.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

3 replies

Forum|alt.badge.img+17
  • Community Moderator
  • Answer
  • January 23, 2025

Hello ​@gborrageiro ,

Welcome to the Docusign Community and thank you for posting your concerns!

It seems like the logo you are seeing is very old and we no longer use it therefore, it is doubtful that it is coming from us directly, have you tried contacting your DMS system support team?

Let us know if you need further assistance with this.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!


Forum|alt.badge.img+2
  • Author
  • Newcomer
  • January 23, 2025

Hi There

 

Thanks for the info.

Good shout. I will inquire with NetDocs to see if they can shed some light.

 

Thanks

Greg


Forum|alt.badge.img+17
  • Community Moderator
  • January 24, 2025

Hello ​@gborrageiro ,

Thank you for reaching back.

My pleasure, please let us know if NetDocs need anything from our side. Have a good day!


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!