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Question

Docusign is not valide for INPI France - not eIDAS

  • May 5, 2026
  • 2 replies
  • 25 views

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Hello 
I subscribed to Docusign in order to sign an INPI document as it was said it is eIDAS compliant.
But INPI refused the document.
what can I do please?

Bests,

 

2 replies

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  • Community Moderator
  • May 7, 2026

Hello ​@ms98267,

Thanks for reaching out to the Docusign Community!

I received your message. Thank you for providing the envelope ID. Could you please try the following steps:

  1. Enable the setting described here: Envelope Download

  2. Re‑download the files, making sure to download the Certificate of Completion and the signed document separately (do not combine them).

  3. Attempt validation again on INPI.

If validation still fails, we recommend opening a support case and including: 

  • A copy of the signed document you downloaded

  • The validation report from INPI

Additionally, please validate the document using the EU Validator and let us know whether it succeeds there compared to INPI.

If you get stuck or have more questions, we’re here.

 

Best Regards,
Jenny  | Docusign Community Moderator
If this helped, feel free to mark it as "Best Answer" so others can find it too!

 

 


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  • Author
  • New Voice
  • May 7, 2026

Hello ​@Jenny.Martin 
test were not successful
below also the EU validator report that failed.