Thanks so much for your question ​@He Wei. We moved it out of the AMA since it’s a bit outside the scope of what Chris is covering, but we’re still happy to help you out!

We understand how frustrating email delivery issues can be, especially when they cause delays in your workflow. Here are our suggestions for this case:

• First, guide the recipients to check the notification settings for any notifications that may have previously been turned off. Follow the steps in this article to see which notifications to double-check: Manage Docusign email notification preferences
• We agree that email delivery can sometimes get tripped up by spam filters or IT settings. This article explains a few common reasons why messages don’t get through and how to resolve: Why aren’t my signers getting emails?

If none of those seem to apply, you can open a Support case so our tech team can take a closer look. Be sure to include the Envelope ID so they can find the issue faster:

• Find your Envelope ID
• Open a support case

If recipients need immediate access and have a Docusign account, they can log into their account and access and sign the envelope from their Docusign inbox.

I hope I answered your question. If you find it helpful, please consider marking it as the 'Best Answer' to assist other members with similar questions.

We're here for you if you still need further assistance. 

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!