When sending out documents to clients to sign , the data is getting distorted . Eg . The ‘Table of Contents’ page gets jumbled , the topics and their page numbers usually have spacking between them but now they are close to each other .
As seen in the image , in the first line , the number ‘8’ should be below the ‘Page’ title .
TL DR:
“ when you upload a contract to Docusign , it distorts the content page when sent for signature “
Hello
Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.
The document format is converted to a PDF when adding/uploading a document to an envelope or Template in Docusign. This is likely the cause. The best solution is to convert the document to a PDF, make adjustments, save it as a PDF, and then upload it to DocuSign.
See related article:
Supported File Formats
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Sincerely,
Ma. Cassandra | Docusign Community Moderator
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Hello
How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved.
If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!
Sincerely,
Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"
my company still faces this issue and some other with more priority than this and its all related with docusign . I should probably raise a support ticket with your guys
Hello
I definitely understand. I’m sorry if the issue is still unresolved. Suppose you are facing other problems with your account. In that case, your account admin can create a support case so we can conduct a proper investigation and provide you with an accurate resolution. If you confirm you are the account admin, click this link instead. 👉 Open a Support Case
Sincerely,
Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"
Hello
How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved.
If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!
If you found the response to be a useful solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!
Sincerely,
Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"
Hi Cassandra ,
I still have the issue and I am the admin , i will raise a ticket with your team soon
Hello
Yes, I highly recommend that you open a support case so we can further investigate. If anything else comes up or you hit another roadblock, don’t hesitate to contact us in the Community.
Wishing you a smooth rest of your day!
Sincerely,
Ma. Cassandra | Docusign Community Moderator
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