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Delivery Failure and Voided Envelopes

Forum|Forum|10 months ago
October 1, 2025
5 replies
128 views

Good Afternoon,

Does anyone know if you get charged for ‘Delivery Failure” envelopes and “Voided” envelopes or does it go directly by your contract?

Thank you!

Best answer by JohnSantos

@alyssarinaldo

If your DocuSign contract is based on envelope usage, you will be charged for every envelope sent; even if the envelope is later voided.
If there's an issue after an envelope is sent, you can use the Correct feature to update and resend it, ensuring proper delivery.

JohnSantos

Answer

Guru

@alyssarinaldo

If your DocuSign contract is based on envelope usage, you will be charged for every envelope sent; even if the envelope is later voided.
If there's an issue after an envelope is sent, you can use the Correct feature to update and resend it, ensuring proper delivery.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

A

alyssarinaldo

Author

Thank you for your response! What about “Delivery Failure”?

JohnSantos

Guru

@alyssarinaldo

“Delivery Failure” is also considered a Sent envelope. You should have some information on the envelope on why the delivery failed; usually wrong email address. You should be able to correct it.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

A

alyssarinaldo

Author

Makes sense, thank you for your help!

J

Jenny.Martin

Community Moderator

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