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Delivery Failure and Voided Envelopes

  • October 1, 2025
  • 5 replies
  • 63 views
A
New Voice

Good Afternoon,

Does anyone know if you get charged for ‘Delivery Failure” envelopes and “Voided” envelopes or does it go directly by your contract?

Thank you!

Best answer by JohnSantos

​@alyssarinaldo 

If your DocuSign contract is based on envelope usage, you will be charged for every envelope sent; even if the envelope is later voided.
If there's an issue after an envelope is sent, you can use the Correct feature to update and resend it, ensuring proper delivery.

5 replies

JohnSantos
Guru
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  • JohnSantosGuru
  • Guru
  • Answer
  • October 1, 2025

​@alyssarinaldo 

If your DocuSign contract is based on envelope usage, you will be charged for every envelope sent; even if the envelope is later voided.
If there's an issue after an envelope is sent, you can use the Correct feature to update and resend it, ensuring proper delivery.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.
    A
    New Voice

    Thank you for your response! What about “Delivery Failure”?

    JohnSantos
    Guru
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    • JohnSantosGuru
    • Guru
    • October 2, 2025

    ​@alyssarinaldo 

    “Delivery Failure” is also considered a Sent envelope.   You should have some information on the envelope on why the delivery failed; usually wrong email address.   You should be able to correct it.

    Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.
    A
    New Voice

    Makes sense, thank you for your help!

      J
      Community Moderator
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      • Jenny.MartinCommunity Moderator
      • Community Moderator
      • October 10, 2025

      Hello ​@alyssarinaldo,

      I hope you are doing well. If you found the response to be a useful solution to your question, could you please click the "Best Answer ✅" button at the bottom of the post? It helps other community members who might have similar questions. If you require additional assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

       

      Best Regards,

      Jenny | Docusign Community Moderator

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