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Hello!
I would like to know how to delete my free account: I tried following the steps you usually recommend but under the "Admin page->Billing and Usage" there is no "Edit plan" option.
Thank you for the support.
Solved
Deleteing a free account
- Legacy User
Best answer by Community Expert
Here is a DocuSign article with the steps to close an account...
https://support.docusign.com/en/articles/How-do-I-cancel-or-downgrade-my-account
- Docusign Employee
- Answer
Here is a DocuSign article with the steps to close an account...
https://support.docusign.com/en/articles/How-do-I-cancel-or-downgrade-my-account
- Legacy User
Please refer to Step 6 in the article as it looks like a DocuSign Support case would be needed.
Individual account – Administrator – without the option to "Edit Plan" under Go to Admin | Billing:
Submit a support case with your request for processing account closures, plan changes, and refunds.
The following information will be required in order to process your request:
- Account number
- Account administrators email address
- Last 4 digits of the credit card number
- Contact phone number
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