Legacy User

Solved

Delete or cancel or close my free account

Forum|Forum|6 years ago
September 20, 2019
40 replies
909 views

(15th time said)

Please delelte my free account and confirm me that Docusign does not have my email or any collected data from me anymore. Thanks.

I hope taht aftes asked 15 times you will do it. If not I am thinking abouot other methods, always legal methods but I am sure that you will do it fo sure, and very very quick. sure

Best answer by Community Expert

If you are posting this request to close your free account to the DocuSign Community 15 times then you are going about closing the account in the incorrect manner. The DocuSign Community consists of DocuSign Users, sometimes monitored by DocuSign employees, who discuss DocuSign product questions, we do not have the capability to close or delete accounts. I suggest following the article below to close your free account. If you have questions ranging outside this closure or if you are unable to close they I suggest creating a DocuSign case and DocuSign Support would be able to assist closing that Account.

https://support.docusign.com/en/articles/How-do-I-cancel-or-downgrade-my-account

C

Community Expert

Answer

Docusign Employee

If you are posting this request to close your free account to the DocuSign Community 15 times then you are going about closing the account in the incorrect manner. The DocuSign Community consists of DocuSign Users, sometimes monitored by DocuSign employees, who discuss DocuSign product questions, we do not have the capability to close or delete accounts. I suggest following the article below to close your free account. If you have questions ranging outside this closure or if you are unable to close they I suggest creating a DocuSign case and DocuSign Support would be able to assist closing that Account.

https://support.docusign.com/en/articles/How-do-I-cancel-or-downgrade-my-account

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Community Member

Legacy User

Want to cancel account

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Community Member

Legacy User

@Dora Lekarova I suggest following the article below to close your free account. If you have questions ranging outside this closure or if you are unable to close then I suggest creating a DocuSign case and DocuSign Support would be able to assist closing that Account.

https://support.docusign.com/en/articles/How-do-I-cancel-or-downgrade-my-account

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Community Member

Legacy User

Mute El El vie, 27 sept 2019 a las 18:22, DocuSign Community < noreply@docusign.com> escribió:

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Community Member

Legacy User

I need for you guys to close my account please

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Community Member

Legacy User

@Marisol I suggest following the article below to close your free account. If you have questions ranging outside this closure or if you are unable to close they I suggest creating a DocuSign case and DocuSign Support would be able to assist closing that Account.

https://support.docusign.com/en/articles/How-do-I-cancel-or-downgrade-my-account

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Community Member

Legacy User

Thank you, David Schmitz.

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Community Member

Legacy User

Hello,

Can my free account be deleted immediately, as from closing it via the website it will not officially close until 08/11? (2wks).

Thanks

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Community Member

Legacy User

@Stewart Brown You would need to create a DocuSign Support case to address immediate deletion of your account, the DocuSign Community has no a control over this issue.

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Community Member

Legacy User

@David Schmitz thank you - have done so :)

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