If you are posting this request to close your free account to the DocuSign Community 15 times then you are going about closing the account in the incorrect manner. The DocuSign Community consists of DocuSign Users, sometimes monitored by DocuSign employees, who discuss DocuSign product questions, we do not have the capability to close or delete accounts. I suggest following the article below to close your free account. If you have questions ranging outside this closure or if you are unable to close they I suggest creating a DocuSign case and DocuSign Support would be able to assist closing that Account.

https://support.docusign.com/en/articles/How-do-I-cancel-or-downgrade-my-account

Want to cancel account

@Dora Lekarova​  I suggest following the article below to close your free account. If you have questions ranging outside this closure or if you are unable to close then I suggest creating a DocuSign case and DocuSign Support would be able to assist closing that Account.

https://support.docusign.com/en/articles/How-do-I-cancel-or-downgrade-my-account

I need for you guys to close my account please

@Marisol​  I suggest following the article below to close your free account. If you have questions ranging outside this closure or if you are unable to close they I suggest creating a DocuSign case and DocuSign Support would be able to assist closing that Account.

https://support.docusign.com/en/articles/How-do-I-cancel-or-downgrade-my-account

Thank you, David Schmitz.

Hello,

Can my free account be deleted immediately, as from closing it via the website it will not officially close until 08/11? (2wks).

Thanks

@Stewart Brown​  You would need to create a DocuSign Support case to address immediate deletion of your account, the DocuSign Community has no a control over this issue.

@David Schmitz​ thank you - have done so :)

Please close my free account!

@Anna-Lena Occhipinti​ The DocuSign Community consists of DocuSign Users, sometimes monitored by DocuSign employees, who discuss DocuSign product questions, we do not have the capability to close or delete accounts. I suggest following the article below to close your free account. If you have questions ranging outside this closure or if you are unable to close they I suggest creating a DocuSign case and DocuSign Support would be able to assist closing that Account.

https://support.docusign.com/en/articles/How-do-I-cancel-or-downgrade-my-account

I have not attempted to use this account and I do not understand it.

I am going through the same thing. I will not accept that. I requested cancellation of my account since last month and they still charged my account. What is up with these companies these days?

I downgraded it to a free plan but still charged my account. Then, I wrote them a message inquiring about it and requesting a refund of the charge wrongfully made to my account 2-3 days ago and still have not heard back from them.

Please cancel this account I do not like it

please cancel my account

Please cancel my account thaks

Delete my account, please​

@Mia Wood​, @Alia Sekhairia​, @Nada Muhtadi​, @Lincia​:

Posting in this thread is not going to get your account closed. This is just a user forum for other users to assist answering questions about how to use the tool. You need to follow the instructions provided by David above or contact DocuSign support.

https://support.docusign.com/en/articles/How-do-I-cancel-or-downgrade-my-account

Hi, I have tried to cancel my account and get my refund witch I have just over £500. I have no answers after several attempt and getting worried that this company is not geniune

Cancel my account...W-T-F

Stop sending me down YOUR rabbits hole not cool.​

@Shawn Samuel​, as noted multiple times in this thread, posting here in the Community is NOT going to get your account closed. This is not DocuSign Support for handling user requests. It is a user forum for users helping other users.

Also posted above is the correct link for submitting a request to close your account? Have you done that?

If you go to ADMIN at the top of your page, then click Plan and Billing it will be there follow it through.

This company really tried to make it difficult. Which i'm sure by law it should be just as easy as signing up.