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Hi A

This is getting to the point of dispair and possible fraud i am starting to think 

you have automatically set up 200 envelopes/ 2 seats from 19/4/25 to 26 without allowing me to CANCEL / get a refund even though i dont want this service level 

I NO LONGER need this amount of Envelopes and therefore want to REDUCE the PLAN NOW !!!! and get back the £480 you have taken without my authority

I am getting to the point of looking into a LEGAL action against you now as you are not calling me back (3 days) and also not allowing me to cancel this service ONLINE - its really UNFAIR !!!  i will not need this level of enevlopes in the next 12 months and wish to take out a LESSER plan asap 

My number is +** **** *** ***

Please can somebody in customer support kindly contact me asap   Thanks Dave

Hello ​@DTDDAVE,

Thank you for reaching out, and a warm welcome to the Docusign Community! We are absolutely delighted to have you here and can't wait to share our knowledge with you.

I see your concern is regarding billing. I understand your recent experience has been less than ideal. I genuinely apologize. Due to the sensitivity of billing matters, we cannot discuss them on this public forum. But I'd like to help. Kindly send me a private message with your case number, and allow me to check the status, follow up on your case, and escalate this for you.

I look forward to hearing back from you. Thank you!

 

Sincerely,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@DTDDAVE,

How are you? I hope you are doing well. Just checking to see if you are able to provide the information that I previously requested? If so, please send me a private message so that I can further assist you with your issue. Thank you!

 

Sincerely,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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