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R
Newcomer
RebelRoadNewcomer
Newcomer
June 2, 2025
Solved

CUSTOMER SUPPORT HELP!!!!!

  • June 2, 2025
  • 3 replies
  • 81 views

For efffff’s sake, Docusign! I have a free plan. I send maybe one Docusign a month. So I sent one last month. The other party signed. But every time I try to sign I get a blank page. There is no support email or phone number or platform, it seems, for free users. Which makes me NEVER want to pay for anything related to Docusign. I need to get this one agreement signed and completed. Then I will never have anything to do with Docusign ever again. How can a SaaS company have zero customer support options? Ridiculous. Please let me know who I can contact to get this issue resolved.

Best answer by Melanie.Panguito

Hey ​@RebelRoad,

Thank you for taking the time to share your feedback with us. We value your input and are sorry that your experience didn’t meet your expectations. However, we are pleased to hear that the issue has been resolved!

If in any case you encountered this again, we recommend clearing your browser's cache, use a different browser, or alternatively sign using an access code: Locate an envelope access code to sign

Let us know if we can help with anything else. Wishing you a smooth rest of your day!

 

Sincerely,

 Melanie | Docusign Community Moderator
Feel free to hit “Best Answer” if this helped you out!

3 replies

M
Docusign Employee
Melanie.PanguitoDocusign Employee
Docusign Employee
June 2, 2025

Hello ​@RebelRoad,

Welcome to the Docusign Community! I am really sorry to hear about your experience, and thank you for taking the time to share it. I completely understand the frustration of being unable to get direct support. We apologize for any inconvenience this may have caused. Paid account users can Open a case in the Docusign Support Center while free users can utilize the Docusign Support Center for self-service assistance.

Additionally, Docusign Community is here to support you, where amazing Community members and moderators are always ready to share their expertise and experiences to help you.

Let's go ahead and tackle the issue you raised. Here, I have a few questions:

  • Can you confirm you are the sender of the envelope? We would greatly appreciate it if you could provide more details about the context of the issue, such as the step-by-step process of what you did before the issue appeared.
  • Can you share a screenshot of the issue without any Personally Identifiable Information? 

We are excited to hear your update!

 

Sincerely,

 Melanie | Docusign Community Moderator
Feel free to hit “Best Answer” if this helped you out!

R
Newcomer
RebelRoadNewcomerAuthor
Newcomer
June 2, 2025

When I go to my agreements, I see one on top that has the button to Sign (the other party already signed). I click Sign and it just opens nothing. However, as soon as I took a screenshot it actually opened and let me sign. Ridiculous. I expect to have a need for a paid subscription for an e-signature platform, but it will likely not be Docusign based on the glitchiness and lack of support options. Really dissatisfied.

M
Docusign Employee
Melanie.PanguitoDocusign EmployeeAnswer
Docusign Employee
June 2, 2025

Hey ​@RebelRoad,

Thank you for taking the time to share your feedback with us. We value your input and are sorry that your experience didn’t meet your expectations. However, we are pleased to hear that the issue has been resolved!

If in any case you encountered this again, we recommend clearing your browser's cache, use a different browser, or alternatively sign using an access code: Locate an envelope access code to sign

Let us know if we can help with anything else. Wishing you a smooth rest of your day!

 

Sincerely,

 Melanie | Docusign Community Moderator
Feel free to hit “Best Answer” if this helped you out!

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