Created template documents show blank when sending to recipient

Question

I have an account with DocuSign but cannot for the life of me figure out how to speak with someone in customer support.  I tried to open a case but the site is telling me my subscription level doesnt support that or something.  I am having issues with template documents where I have added populated text, date signed and signature fields to the template and have saved it.  However, when sending the document to a recipient and when I view on my end for signature the template is completely blank.  Any suggestions?

Jenny.Martin · Accepted Answer

Hello ​@rogerh,Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing your question to this Community.It’s also possible that fields like signatures or text boxes aren’t appearing because they aren’t properly assigned to the correct person. It’s worth double-checking that each field in the template is linked to the appropriate recipient or role.Additionally,if you’re signing an envelope without a set signing order, you may not be able to view fields assigned to other recipients. Since everyone is signing in parallel, field visibility is limited to only what’s assigned to you.If you are still having an issue, youcan open a support case directly here: Open a Support CaseI hope you find this helpful.If you believe this response effectively addresses your question, please click “Select as Best” to help other users with similar questions, locate it more easily. Should you require any additional assistance, feel free to reach out. Thank you!Regards,Jenny | Docusign Community ModeratorIf this helped, feel free to click "Best Answer"!

Jenny.Martin · Answer

Hello ​@rogerh,I hope you are doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.Regards,Jenny |Docusign Community Moderator

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