Could you share the history of this envelope? 

FreeLink/甫连信息
DocuSign Partner | Partner Profile
The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
DocuSign 2024 APAC Reseller Growth Partner of the Year
Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
DocuSign Community Leaderboard Top 5 contributor
Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

Hello ​@Rebel,

I hope you are doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.

Best regards,

Jenny | Docusign Community Moderator

Hi Jenny - I still need help. Can you provide an answer?

Many thanks,

Rebel

Hello ​@Rebel,

Thank you for replying. Rest assured that I will do my best to help you.

The message “We have received a request from you to resend the document for signing” might be a custom email message applied by the sender to the envelope. This custom email message from the original envelope will still appear on the Completed email notification as a message at the bottom.

Here’s a sample I created, and I applied a custom email message using the same message.

If you see “View Completed Document,” you can disregard the message at the bottom, as this means that the envelope has already been completed.

I hope this information helps. If you believe this response effectively addresses your question, please click “Select as Best” to help other users with similar questions, locate it more easily. Should you require any additional assistance, feel free to reach out. Thank you!

Best regards,

Jenny | Docusign Community Moderator

If this helped, hit "Best Answer" so others can find it too!

​@Rebel I suggest you find the record in the history of this envelope, it told every action and every recipient take for this envelope.

FreeLink/甫连信息
DocuSign Partner | Partner Profile
The only DocuSign Partner globally with two Certified eSignature Technical Consultants

DocuSign 2024 APAC Reseller Growth Partner of the Year
Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
DocuSign Community Leaderboard Top 5 contributor
Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng

Hello ​@Rebel,

How are you? Favor, if the solution provided helped you, cleared things up or pointed you in the right direction, please click Best Answer "so others can find it too.

Let us know if we can help with anything else. Wishing you a smooth rest of your day! 

Regards,

Jenny | Docusign Community Moderator

If this helped, feel free to click "Best Answer"!