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Contradictory Language Instructions

Forum|Forum|1 year ago
May 23, 2025
6 replies
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Can someone explain why I received a contradictory language that states “All parties have completed Please DocuSign: RNA Dispute Resolution Program CE - JR. We have received a request from you to resend the document for signing. Please see below and review when you have a moment.”

The instructions state on one hand - “all parties have completed;” and on the other hand, it states, “please DocuSign;” and then states, “we have received a request from you to resend the document for signing.”

Signing

Best answer by Jenny.Martin

Hello @Rebel,

Thank you for replying. Rest assured that I will do my best to help you.

The message “We have received a request from you to resend the document for signing” might be a custom email message applied by the sender to the envelope. This custom email message from the original envelope will still appear on the Completed email notification as a message at the bottom.

Here’s a sample I created, and I applied a custom email message using the same message.

If you see “View Completed Document,” you can disregard the message at the bottom, as this means that the envelope has already been completed.

I hope this information helps. If you believe this response effectively addresses your question, please click “Select as Best” to help other users with similar questions, locate it more easily. Should you require any additional assistance, feel free to reach out. Thank you!

Best regards,

Jenny | Docusign Community Moderator

If this helped, hit "Best Answer" so others can find it too!

Hengfeng Ge

Hero

Could you share the history of this envelope?

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

J

Jenny.Martin

Community Moderator

Hello @Rebel,

I hope you are doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.

Best regards,

Jenny | Docusign Community Moderator

R

Rebel

Author

Newcomer

Hi Jenny - I still need help. Can you provide an answer?

Many thanks,

Rebel

J

Jenny.Martin

Answer

Community Moderator

Hello @Rebel,

Thank you for replying. Rest assured that I will do my best to help you.

The message “We have received a request from you to resend the document for signing” might be a custom email message applied by the sender to the envelope. This custom email message from the original envelope will still appear on the Completed email notification as a message at the bottom.

Here’s a sample I created, and I applied a custom email message using the same message.

If you see “View Completed Document,” you can disregard the message at the bottom, as this means that the envelope has already been completed.

I hope this information helps. If you believe this response effectively addresses your question, please click “Select as Best” to help other users with similar questions, locate it more easily. Should you require any additional assistance, feel free to reach out. Thank you!

Best regards,

Jenny | Docusign Community Moderator

If this helped, hit "Best Answer" so others can find it too!

Hengfeng Ge

Hero

@Rebel I suggest you find the record in the history of this envelope, it told every action and every recipient take for this envelope.

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟The only DocuSign Partner globally with two Certified eSignature Technical Consultants

🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

J

Jenny.Martin

Community Moderator

Hello @Rebel,

How are you? Favor, if the solution provided helped you, cleared things up or pointed you in the right direction, please click Best Answer ✅"so others can find it too.

Let us know if we can help with anything else. Wishing you a smooth rest of your day!

Regards,

Jenny | Docusign Community Moderator

If this helped, feel free to click "Best Answer"!

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