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Completion of documents and sending to signatories

Forum|Forum|1 year ago
June 30, 2025
6 replies
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Some documents we put on DocuSign, such as shareholder resolutions do not need to be signed by all parties.
There needs to be a facility to delete a document when the time period for signing has passed without the system sending the signatories a deleted, expired or void notification which just causes confusion.
We generally, as a result, have to email all signatories and tell them to ignore the email from DocuSign as it is incorrect and this is not good for DocuSign’s reputation or ours.

Best answer by Ma.Cubio

Hello @Edwin Richards
Welcome to the Docusign Community! I'm sorry to hear about your experience, and I appreciate you sharing it. Rest assured, I’m here to help.

As a default configuration in the Sender’s account, when an envelope enters the purge queue, two separate email notifications are sent as follows to the sender and any recipients associated with the documents who have a Docusign account:

When the envelope first enters the purge queue (in 14 days prior to purge, under normal purge queue processing conditions), a warning email notification is sent informing that the documents will be deleted. The email provides a link to the documents, providing an opportunity to view, print, and download the documents before they are deleted.
A second email notification is additionally sent, generally 7 days later, prior to expiration of the purge queue period as another reminder of the upcoming purge.

Note: If any party on a Docusign transaction deletes an envelope before it is purged, they will still receive the purge warning notifications. The only way for a sender or recipient to not receive these notifications is to disable the notification option in their My Preferences > Notifications.

For your reference, here’s the relevant article: Purge Queue and Notifications

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

M

Ma.Cubio

Answer

Community Moderator

Hello @Edwin Richards
Welcome to the Docusign Community! I'm sorry to hear about your experience, and I appreciate you sharing it. Rest assured, I’m here to help.

As a default configuration in the Sender’s account, when an envelope enters the purge queue, two separate email notifications are sent as follows to the sender and any recipients associated with the documents who have a Docusign account:

When the envelope first enters the purge queue (in 14 days prior to purge, under normal purge queue processing conditions), a warning email notification is sent informing that the documents will be deleted. The email provides a link to the documents, providing an opportunity to view, print, and download the documents before they are deleted.
A second email notification is additionally sent, generally 7 days later, prior to expiration of the purge queue period as another reminder of the upcoming purge.

Note: If any party on a Docusign transaction deletes an envelope before it is purged, they will still receive the purge warning notifications. The only way for a sender or recipient to not receive these notifications is to disable the notification option in their My Preferences > Notifications.

For your reference, here’s the relevant article: Purge Queue and Notifications

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

E

Edwin Richards

Author

Conversation Starter

Thank you for your response which is clear. It does not really deal, however, with the issue as I see it.

It is also often the case that only some signatories to a document sign using DocuSign so that teh “finished” DocuSign process is not the end of the matter. Other signatures are often added to the pdf that have been made in wet-ink. In particular signatures are often gathered some days before a document is dated by hand. The dated document is then sent to the signatories. It causes confusion subsequently to have some of the signatories sent a copy of the document by Docusign which is no longer relevant nor the definitive document.

There needs to be a feature whereby the sender of teh envelope can select that no copies or completion notification are sent.

M

Ma.Cubio

Community Moderator

Hi @Edwin Richards — thanks for the suggestion!

We love hearing how Docusign could be even more useful. While the feature whereby the sender of the envelope can select that no copies or completion notification are sent isn’t available at the moment, the best place to share this kind of idea is on our Ideas board: Submit a feature request

That’s where ideas from Docusign users like you can submit ideas to improve Docusign’s features and where you can also vote on ideas from other members.

For your reference, here’s the article for Control Docusign recipient email notifications

We appreciate your input and hope you’ll keep the ideas coming.

—
Ma. Cassandra | Docusign Community Moderator
If this helped, go ahead and click "Best Answer"!

M

Ma.Cubio

Community Moderator

Hello @Edwin Richards

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved.

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.

E

Edwin Richards

Author

Conversation Starter

Thanks for your help, but the issues will not be solved until DocuSign rewrite the programme.

M

Ma.Cubio

Community Moderator

Hello @Edwin Richards
No worries, once the Idea is submitted, our developers will definitely check and work on it.
If anything else comes up or you hit another roadblock, don’t hesitate to contact us in the Community.

Wishing you a smooth rest of your day!

—
Ma. Cassandra| Docusign Community Moderator

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