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Client using gmx.net cannot receive emails

Forum|Forum|1 year ago
June 25, 2025
5 replies
308 views

Client has been using this email before with DocuSign and the email is over 20 years old.

DocuSign emails are not received and not in spam folder.

An alternative email address works. Are there any issues with gmx.net with DocuSign?

Best answer by Jenny.Martin

Hello @TShoe @CloggedLog, -- thanks for the heads up on this.

We’ve identified that the issue was related to a bug (NOTIFY-3844) which has since been resolved. If you happen to experience the problem again, please don’t hesitate to submit a support ticket so our team can take a closer look. 👉 Open a Support Case

Here if you need us!

Regards,
Jenny | Docusign Community Moderator
If this helped, don’t forget to click “Best Answer”!

C

CloggedLog

Author

New Voice

Client confirmed that emails from @eumail.docusign.net were received without issues in January this year

C

CloggedLog

Author

New Voice

They also tried creating an account just to see if they can access the document that way and never got the verification emails.

The only email they received was "let’s get your first document sent!” from docusign@e.docusign.com

T

TShoe

Newcomer

I have received the following error message for the past two weeks and can’t get a response from DocuSign.

X-Postfix; connect to mx01.emig.gmx.net[212.227.17.5]:25: Connection timed out

J

Jenny.Martin

Answer

Community Moderator

Hello @TShoe @CloggedLog, -- thanks for the heads up on this.

We’ve identified that the issue was related to a bug (NOTIFY-3844) which has since been resolved. If you happen to experience the problem again, please don’t hesitate to submit a support ticket so our team can take a closer look. 👉 Open a Support Case

Here if you need us!

Regards,
Jenny | Docusign Community Moderator
If this helped, don’t forget to click “Best Answer”!

J

Jenny.Martin

Community Moderator

Hello @CloggedLog,

I hope you are doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.

Regards,

Jenny | Docusign Community Moderator

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