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ikbal123Newcomer
Newcomer
June 12, 2025
Solved

Client not received DocuSign

  • June 12, 2025
  • 2 replies
  • 232 views

I have sent out a docusign to a client a few times but they have not received so I added myself as a viewer and checked if anyone has been getting the docusign. I also have not received it myself.

Best answer by Melanie.Panguito

Hi ​@ikbal123,

Thanks for reaching out here in the Docusign Community—great to have you here!

It sounds like the issue is with emails not being received. Did I get that right?  If so, here are my suggestions:

  • First, kindly have recipients check the notification settings for any notifications that may have previously been turned off. Follow the steps in this article to see which notifications to double-check: Manage Docusign email notification preferences
  • Email delivery can sometimes get tripped up by spam filters or IT settings. This article explains a few common reasons why messages don’t get through and how to resolve: Why aren’t my signers getting emails?

If none of those seem to apply, your best next step is to open a Support case so our tech team can take a closer look. Be sure to include the Envelope ID so they can find the issue faster:

In the meantime, if recipients need immediate access and have a Docusign account, they can log into their account and access the envelope in their inbox.

I understand that this situation may have caused some inconvenience, and I sincerely apologize. Feel free to follow up if anything’s unclear, we’re here to help!

 

Best,
Melanie | Docusign Community Moderator
Helpful? Mark it as "Best Answer" to help others too!

2 replies

M
Docusign Employee
Melanie.PanguitoDocusign EmployeeAnswer
Docusign Employee
June 13, 2025

Hi ​@ikbal123,

Thanks for reaching out here in the Docusign Community—great to have you here!

It sounds like the issue is with emails not being received. Did I get that right?  If so, here are my suggestions:

  • First, kindly have recipients check the notification settings for any notifications that may have previously been turned off. Follow the steps in this article to see which notifications to double-check: Manage Docusign email notification preferences
  • Email delivery can sometimes get tripped up by spam filters or IT settings. This article explains a few common reasons why messages don’t get through and how to resolve: Why aren’t my signers getting emails?

If none of those seem to apply, your best next step is to open a Support case so our tech team can take a closer look. Be sure to include the Envelope ID so they can find the issue faster:

In the meantime, if recipients need immediate access and have a Docusign account, they can log into their account and access the envelope in their inbox.

I understand that this situation may have caused some inconvenience, and I sincerely apologize. Feel free to follow up if anything’s unclear, we’re here to help!

 

Best,
Melanie | Docusign Community Moderator
Helpful? Mark it as "Best Answer" to help others too!

M
Docusign Employee
Melanie.PanguitoDocusign Employee
Docusign Employee
June 28, 2025

Hello ​@ikbal123,

I trust all is well. Just wanted to follow up. Did I answer your question? If yes, can you please mark it as Best Answer ✅" to assist other users with similar inquiries and improve its visibility. If you require further clarification or assistance, please do not hesitate to ask. Here to help!

 

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!

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