Client not received DocuSign

Question

I have sent out a docusign to a client a few times but they have not received so I added myself as a viewer and checked if anyone has been getting the docusign. I also have not received it myself.

Melanie.Panguito · Accepted Answer

Hi ​@ikbal123,Thanks for reaching out here in the Docusign Community—great to have you here!It sounds like the issue is with emails not being received.Did I get that right?If so, here are mysuggestions:First, kindly haverecipientscheck thenotification settings for any notifications that may have previously been turned off.Follow the steps in this articleto see which notificationsto double-check: Manage Docusign email notification preferencesEmail delivery can sometimes get tripped up by spam filters or IT settings. This article explains a few common reasons why messages don’t get through and how to resolve: Why aren’t my signers getting emails?If none of those seem to apply, your best next step is to open a Support case so our tech team can take a closer look. Be sure to include the Envelope ID so they can find the issue faster:Find your Envelope IDOpen a support caseIn the meantime, ifrecipients need immediate access and have a Docusign account, they can log into their account and access the envelope in their inbox.I understand that this situation may have caused some inconvenience, and I sincerely apologize. Feel free to follow up if anything’s unclear, we’re here to help!Best,Melanie |Docusign Community ModeratorHelpful? Mark it as "Best Answer" to help others too!

Melanie.Panguito · Answer

Hello ​@ikbal123,I trust all is well. Just wanted to follow up.Did I answer your question? If yes,can you please mark it asBest Answer ✅" to assist other users with similar inquiries and improve its visibility.If you require further clarification or assistance, please do not hesitate to ask. Here to help!Regards,Melanie| Docusign Community ModeratorIf this helped, feel free to click "Best Answer"!

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