Hi ​@ikbal123,

Thanks for reaching out here in the Docusign Community—great to have you here!

It sounds like the issue is with emails not being received. Did I get that right?  If so, here are my suggestions:

• First, kindly have recipients check the notification settings for any notifications that may have previously been turned off. Follow the steps in this article to see which notifications to double-check: Manage Docusign email notification preferences
• Email delivery can sometimes get tripped up by spam filters or IT settings. This article explains a few common reasons why messages don’t get through and how to resolve: Why aren’t my signers getting emails?

If none of those seem to apply, your best next step is to open a Support case so our tech team can take a closer look. Be sure to include the Envelope ID so they can find the issue faster:

• Find your Envelope ID
• Open a support case

In the meantime, if recipients need immediate access and have a Docusign account, they can log into their account and access the envelope in their inbox.

I understand that this situation may have caused some inconvenience, and I sincerely apologize. Feel free to follow up if anything’s unclear, we’re here to help!

Best,
Melanie | Docusign Community Moderator
Helpful? Mark it as "Best Answer" to help others too!

Hello ​@ikbal123,

I trust all is well. Just wanted to follow up. Did I answer your question? If yes, can you please mark it as Best Answer " to assist other users with similar inquiries and improve its visibility. If you require further clarification or assistance, please do not hesitate to ask. Here to help!

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!