: Clarification on DocuSign Envelope Reset Policy

Question

Dear [Support/DocuSign Team],I would like to confirm how the envelope usage works in our current DocuSign subscription.We have 2 user licenses with a total of 200 envelopes. I’d like to know if the envelope count resets monthly, or if the 200 envelopes are a fixed allocation that does not renew once used.For example, if we use up most of the envelopes within a month, will the envelope count reset back to 200 at the start of a new month?Looking forward to your clarification.

Melanie.Panguito · Accepted Answer

Hi ​@James_ibitayo,Welcome to the Docusign Community — we're glad you're here, andhappy to share knowledge with you.We understand you're seeking clarification on envelope usage for your 2-user license with 200 total envelopes. Specifically, you would like to know if the 200 envelopes are a fixed annual allocation or reset monthly.Based on your description, you are subscribed to an Annual plan. Our eSignature Standard and Business Pro annual plans include an Envelope allowance of up to 100 Envelopes per user per year. Your 200 envelopes are a consumable allowance for the entire annual billing period and do not reset monthly.📌Heads up: If your Envelope usage exceeds your plan allowance, each Envelope used in excess is considered an “additional” Envelope that will be billed in a “Pay-As-You-Go” manner, where Docusign will charge a set, per-envelope fee. This ensures you can continue using your Docusign eSignature service without interruption to your business. To increase your subscription allowance, you can pre-purchase envelopes on the Plans & Billing page of your account. This allows you to plan ahead and save more as your business grows.Here are helpful resources:How many Envelopes can I send for signatures each month or year?FAQ: Managing Your Docusign eSignature EnvelopesI hope you find this helpful. If yes,we would greatly appreciate it ifyoucould mark it as "Best Answer"✅, to help other community members find trusted answers and follow similar steps.😊Let us know if you have questions— we're here for you!Sincerely,Melanie| Docusign Community ModeratorIf this helped, feel free to Like👍and click "Best Answer"

Drewcifer · Answer

If you’re paying, you should have those options, as you said. If you started free and then went to paid, it may not be updating with that change. I assume you’ve logged out and back in and tried a different browser too? Could also use your current browser, but clear all DocuSign-related history first.

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