If you’re paying, you should have those options, as you said.  If you started free and then went to paid, it may not be updating with that change.  I assume you’ve logged out and back in and tried a different browser too?  Could also use your current browser, but clear all DocuSign-related history first.  

If the chat does nothing when you click, then double-check that you don’t have it blocked on your pop up blocker.  

Hi ​@James_ibitayo,

Welcome to the Docusign Community — we're glad you're here, and happy to share knowledge with you.

We understand you're seeking clarification on envelope usage for your 2-user license with 200 total envelopes. Specifically, you would like to know if the 200 envelopes are a fixed annual allocation or reset monthly.
Based on your description, you are subscribed to an Annual plan. Our eSignature Standard and Business Pro annual plans include an Envelope allowance of up to 100 Envelopes per user per year. Your 200 envelopes are a consumable allowance for the entire annual billing period and do not reset monthly. 

Heads up: If your Envelope usage exceeds your plan allowance, each Envelope used in excess is considered an “additional” Envelope that will be billed in a “Pay-As-You-Go” manner, where Docusign will charge a set, per-envelope fee. This ensures you can continue using your Docusign eSignature service without interruption to your business. To increase your subscription allowance, you can pre-purchase envelopes on the Plans & Billing page of your account. This allows you to plan ahead and save more as your business grows.

Here are helpful resources: 

How many Envelopes can I send for signatures each month or year?

FAQ: Managing Your Docusign eSignature Envelopes

I hope you find this helpful. If yes, we would greatly appreciate it if you could mark it as "Best Answer" , to help other community members find trusted answers and follow similar steps.

Let us know if you have questions— we're here for you!

Sincerely,

Melanie | Docusign Community Moderator
If this helped, feel free to Likeand click "Best Answer"

Hi ​@James_ibitayo,

I trust all is well. We'd like to know if my previous response has addressed your inquiry. If so, please consider selecting it as 'Best Answer' to mark this topic resolved. 

Let us know if you need further assistance—we're here for you! 

Regards,

Melanie | Docusign Community Moderator
If this helped clarify things, feel free to Likeand click "Best Answer"