Hello ​@DLL,

I’m really sorry that you are having a hard time creating a support case. Here’s the work around I highly recommend so you can create a support case for your billing issue and to be prioritized even your account is now free. Kindly follow the instructions below.

Please log out and go to “Get Support” page.

Scroll down to More support options then from there it will allow you to open a case without logging in to your account.
Click “I need a copy of my invoice” and provide other details.
 

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Hello ​@DLL,

I’m really sorry that you are having a hard time creating a support case. Here’s the work around I highly recommend so you can create a support case for your billing issue and to be prioritized even your account is now free. Kindly follow the instructions below.

Please log out and go to “Get Support” page.

Scroll down to More support options then from there it will allow you to open a case without logging in to your account.
Click “I need a copy of my invoice” and provide other details.
 

 

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

 

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

@MA

This has not helped. The response email I received states ‘Note: This is an automated response from an unmanaged inbox. Please do not reply to this email. For additional support, visit the Docusign Support Center.’, so I still cannot contact anyone for help.

I have now raised this with my bank as fraud since Docusign seem to be unwilling to help. Worst customer service I have ever known.

Hello ​@DLL,

I hope you’re doing well. I noticed that there’s an existing open support case you created for your billing concern. Rest assured that an expert will get back to you as soon as possible. If you need additional assistance, please let me know so I can assist you.

Thank you and have a great day!
 

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue