Hello ​@keenerc,

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible. 
I’m sorry for the inconvenience it caused you that you can’t change the reminders using your admin access. To further investigate, may you provide me an envelope ID and a screenshot of the error you encounter? 

Note: Pease ensure that any Personally Identifiable Information is concealed in the screenshot/attachment reply, as this is a public forum.

I hope to hear from you soon. Thank you and have a great day!

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Hello ​@keenerc,

I hope you are doing well. Just checking to see if you are able to provide the information that is previously requested? If so, please do so in a reply to this question so that I can further assist you with your issue.

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Please see attached. ID#a77d92de-214d-4a20-bb42-ac2fe3cc4e85

Hello ​@keenerc,

Thank you for providing the screenshot.

To adjust the reminders for your account, go to Admin > on the left panel, select Reminders and Expiration, and from here you should be able to adjust the default reminder for the account.

You may select “Allow senders to override account defaults”; this will allow you to change the reminder from the “Advanced Option” whenever you send an envelope.

I hope you find this helpful. If you believe this response effectively addresses your question, please click “Select as Best” to help other users with similar questions, locate it more easily. Should you require any additional assistance, feel free to reach out. Thank you!

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

​

Hi ​@keenerc  — thanks for raising this.

I hope you are doing well. 
I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.
Let me know, and I will gladly help you address the situation as soon as possible.

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.