Hello. I changed my plan to the IAM Standard plan because I no longer had an envelope. The woman I exchanged emails with told me that the change would be done automatically.
However, docusign tells me that the new plan will be in effect when I renew in February 2026. but I need it now and I no longer have a response from DocuSign
I've been trying to solve the problem for a few days and it's not making any progress.
Do you have any solutions?
Hello
Thank you for reaching out, and a warm welcome to the Docusign Community! We are absolutely delighted to have you here and can't wait to share our knowledge with you.
I understand that you've made changes to your plan due to the lack of envelopes. You were informed that the plan change will be effective from your next renewal on February 26, 2025, but you need envelopes immediately. I apologize for any inconvenience this may have caused.
It's important to note that we can only offer general information about billing in the community, as outlined in our Community Guidelines. Could you please share how you upgraded your plan? Did you speak with a Sales representative or use the self-service? You can find more information in this article: FAQ: How do I make changes to my Docusign plan?
Have you contacted the Sales Team? Here's the contact: Contact the Docusign Sales Team | We're Here to Help
If you have a case number related to this issue, could you please share it with me in a private message along with your email address and account number? This will help us check the status of your case and make some follow-ups.
I look forward to hearing back from you. Thank you!
Best regards,
Melanie | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Back to Docusign.com