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I send out envelopes with multiple documents for signature to different recipients on a frequent basis and CC a fellow team member. She will usually receive the email from DocuSign notifying the recipient has signed all documents and the completed document pdfs will be attached to the email. From time to time, she will receive the same completed envelope email with the document pdfs attached. I am not receiving the same emails. What could the issue be? As I know, once a recipient has completed the envelope, they would not be able to make any edits to the document anymore. I did not send any new envelopes out for those cases. This has occurred about 3 times so far, and the original envelope would be completed over a month prior.
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You can check the history of this envelope.please reference this document:https://support.docusign.com/s/document-item?language=en_US&bundleId=oeq1643226594604&topicId=dpr1578456338693.html&_LANG=enus
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Hello
I hope you are doing well.
I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.
Let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Ma. Cassandra | Docusign Community Moderator
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