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Cant fix docusign - Error 404

Forum|Forum|2 years ago
May 4, 2024
9 replies
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Hi

I use Google workspace. It seems that Dicusign has updated (symbol has changed) and since then the add-on doesn't work. After adding the recipients, I get the following message from Google in the new pop-up window:

404. That’s an error.

The requested URL /addon-link-not-allowlisted was not found on this server. That’s all we know.

I have tried uninstalling docusign, clearing caches/cookies but nothing works. I get the same error message when using Chrome and Safari and across multiple devices.

Please advise.

Thanks

Helen

Best answer by Justin Jiang

The error message indicating that a URL is not allowlisted suggests there might be a permission or security setting in Google Workspace that needs to be adjusted. As an admin, you can check the Google Workspace Admin console to ensure that the DocuSign add-on is properly allowlisted and has the necessary permissions to operate.
The new logo is just a branding change.

Justin Jiang

Answer

Established Contributor

The error message indicating that a URL is not allowlisted suggests there might be a permission or security setting in Google Workspace that needs to be adjusted. As an admin, you can check the Google Workspace Admin console to ensure that the DocuSign add-on is properly allowlisted and has the necessary permissions to operate.
The new logo is just a branding change.

Welcome to the DocuSign Community and University! Your feedback is immensely appreciated. If this answer resolves your issue, please feel free to give it a Like and mark it as the "Best Answer". This helps others in the community find the information they need. Visit us at http://dsucustomers.docusign.com for more resources and support.

R

russyB

Newcomer

I am getting the same error message. I’m using a free google drive account, and not a Google Workspace… so I don’t have an Admin Console.

I’ve been sending contracts directly do Docusign via the add-on for over a year now. And suddenly I am getting this error message, and clearing cache didn’t work. I also can’t allowlist anything because I don’t have an admin account (see screenshot).

Where do I go to fix this, please?

I

ina

Newcomer

I am also having the same issue and I have not changed anything in my administrator settings in months.

J

Jakub

Newcomer

Hi, I have the same issue. I allowlisted the app in Google Workspace admin, but the error remains.

S

samfb

Newcomer

Having same issue. Reinstalled app and still getting 404.

J

jasonjwarren

Newcomer

I’m a Google W admin, and a dev. This integration is broken, it’s not a customer env configuration issue.

A

acermak

Newcomer

so what do we do? I use this for work and can’t make money unless my contract is sent and signed through docusign.

M

mfp123

Newcomer

Same issue here. Spent an hour trying to get this to work - was only able to get this error message to appear after switching to chrome and enabling popups. Aside from being extremely slow between steps/actions, there appears to be no way to actually send a file for signature from the Google Workspace add-on.

N

nathaly.monge

Docusign Employee

Hello everyone,

Thank you for reaching out here in the Docusign Community and welcome!

I’m sorry to hear that you were getting an error, I understand this appears when trying to use Google Workspace.

Can you confirm if this is still the case for you?

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
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