Cannot Obtain a W-9 from DocuSign

Question

I have setup a paid Business Standard account on DocuSign and cannot obtain a W-9 from DocuSign to provide to by accounting department.  Several employees on the phone said that they would email it to me once we got off the phone and I never received an email.  One employee told me that once the paid account is setup, then I will be able to open a case and request one but my paid account is now telling me that I do not have support enabled to open a case.  No phone number or functional email. This company is a joke.  My company will be cancelling the credit card charge if a W-9 is not obtained ASAP.

Christopher.Alpizar · Answer

Hello ​@amandabenson,Thank you for reaching out to the Docusign Community.I apologize for the inconvenience; Are you referring to a blank template you can use? Have you reviewed our Docusign Template Library? The Docusign Template Library is a resource for creating templates, and there is a video tutorial available to learn how to use the template samples. By watching the video and using the library, users can earn a template specialist badge. W-9 Template.Or are you referring to a form filled out by Docusign?Can you provide your email and account number via DM?Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.Let us know if you need further assistance.Best regards,Christopher | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue.

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