cancelling subscription

Question

Does anyone know how to cancel month docsign subscription? I signed and paid in May because I need to sign some docsign docs, but now no longer needed, but they keep billing me monthly fee.

rodolfo.napay · Accepted Answer

Hello ​@mbird,I’m sorry to hear that you are also having billing issues. I’d be glad to assist you in getting assistance as well.Per the community guidelines (https://community.docusign.com/site/terms) we can only provide you with general information, the Account Admin will need to contact Support directly for Billing Inquiries, Account Change Requests, or Feature enablement.Were you able to create a case through the Docusign Support link? If yes please provide the case number so that I can follow up with the team.If not, you may use this link to open a support case for future reference.How do I contact Docusign Customer Support?Important Changes to Docusign SupportLet us know if you need further assistance with this.Best regards,Rodolfo | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

marco.tanglao · Answer

Hello ​@mbirdI hope you are doing well.I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find.Otherwise, let me know and I will gladly help you address the situation as soon as possible.Best regards,Marco Paulo | Docusign Community Moderator

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.