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Hoping to get some help as this has happened twice now. I create an account for eSignature, activated via email and paid for a plan, but less than an hour after sending my first envelope, the envelope disappears and it’s like the account was never created (existing password doesn’t exist and the email now shows up as an option for a new account).

I’ve also got the receipts and bank confirmation that the money’s been taken. I also can’t get anyone from DocuSign support to get back to me because I can’t raise a support ticket because there’s no way for me to log into my now overpaid account that appears to no longer exist.

Ma.Cubio · Accepted Answer

Hello ​@yuvi1912,Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.We value your concerns. However, due to the sensitive nature of billing issues, we cannot address them in this public forum. I’msorry for the inconvenience this has caused you about your billing concern, and that you’re having a hard time creating a support case. I noticed that there’s an open support case under youremail, and it looks like an expert is already handling it. Please respond to the email and provide the necessary details for the expert to locate your paid account.If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!Best regards,Ma. Cassandra |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue

Ma.Cubio · Answer

Hi ​@yuvi1912,I hope you are doing well.I want to confirm if you were able to solve your issue or if you need further assistance.Let me know, and I will gladly help you address the situation as soon as possible.Ma. Cassandra | Docusign Community ModeratorMark as “Best Answer” if this helped clarify things.

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