Can't find a signed document (but I have part of it saved locally with envelope ID #)

Forum|Forum|1 year ago
November 12, 2024
2 replies
72 views

I have a back-up copy of a document that was signed on Docusign (saved locally). I only have one of several pages. When I go to my account at Docusign, there’s no record of it (even when I search using the envelope ID #) - any ideas on how I can find it?

Hengfeng Ge

Hero

Do you a recipient or a send? if you are recipient, the envelope is send in the recipient account. the envelope can’t view before you register the docusign account. So you can only find the envelope which received after you register the docusign account.

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A

Alejandro.Ramos

Docusign Employee

Hi @CarDana,

I hope you are doing well.
I would like to confirm if the suggested solution answers your question?
If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Alejandro R. | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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