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Will I be able to request for the ID Verification feature to be added on my sandbox account even when I don’t have a paid production account?

In particular I need to require IDs for my envelope recipients before they sign. I would want to test out this feature first so I know if it’s worth it to go for a Business Pro plan just to have this feature.

Or if that’s not possible, any workarounds for me to get a free trial? Thanks
 

Hello ​@jre,

Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing your question to this Community.

You can submit a support ticket to request that the ID verification feature be enabled on your demo account. Since you do not have a paid account, the workaround is to submit a case without logging in using the “I can’t access my account” option at the bottom of the page and providing complete details. You may include the email address and account number of your demo account.

https://support.docusign.com/s/contactSupport?language=en_US&rsc_301

Please note that to use this feature on production, you must have a qualifying plan (such as Business Pro)  and purchase it as an add-on. You may check this article for more information:  Add-Ons to Your Subscription

I hope you find this helpful. If you believe this response effectively addresses your question, please click “Select as Best” to help other users with similar questions, locate it more easily. Should you require any additional assistance, feel free to reach out. Thank you!

 

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

 

Thanks for the response ​@Jenny - I have tried that workaround since Monday however and did not get any emails. IDV still has not been enabled in the sandbox.

Hello ​@jre,

Can you please send me a private message and provide the case number of the support request you created so we can check further?

 

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

 

 

 

It can be enabled in demo account and I have enabled it last year. Hope the support team can enable it for you with Jenny's help.

 

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Hello ​@jre,

I hope you are doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.

 

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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