Bulk Send Isn't Working

Hello ​@JDubLandman 
Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.
I have a question, though. When you’re trying to send envelopes in bulk, is the “Bulk send” option not showing on your end? Can you send me a screenshot so I can double-check it for you?
Note: Kindly remove personally identifiable information (PII) since Docusign Community is a public forum, and we want to make sure your privacy is protected.

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Ma. Cassandra | Docusign Community Moderator

Hello ​@JDubLandman 

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Sincerely,

Ma. Cassandra | Docusign Community Moderator

If this helped, feel free to Like👍and click "Best Answer"

Greetings!  I have also purchased a Business Pro plan but the bulk send option is NOT available when I choose recipients.  I have logging in and logged out and that did not help, along with turning the option on and off.  I have created a support ticket and requested a call back many times, and I get NOTHING!  Please help!

Hello ​@AlanHirayama —I'm really sorry to hear about your experience, and thank you for taking the time to share it. I completely understand how frustrating it is when things don’t work the way you expect, especially when you're trying to get work done.

To further help, please provide the case number so I can follow up on your behalf. 

Again, I’m sorry your experience hasn’t met expectations so far. I’d love the chance to help turn it around, and the Community is here to support you.

Sincerely,

Ma. Cassandra| Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"

Hello ​@AlanHirayama 

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Sincerely,

Ma. Cassandra | Docusign Community Moderator

If this helped, feel free to Like👍and click "Best Answer"