Hello,
I have used trial plan first with my account and as the trial plan expired I have bought real estate plan through the company intranet but it seems like my existing account is not synced to this subscription plan.
Does anyone know how to make my account synced to the subscription plan that I have bought??
I cannot use Docusign at the moment…..very frustrating...
Hi
Thank you for reaching out to the Docusign Community.
Are you still experiencing the same issue? And, if so, how long has it been since your plan was purchased?
Under certain circumstances it may take some time for the change to be reflected on your account. Once the process has been completed the right plan should be displayed in Settings>Plan and Billing. If the change has not been applied by this point it’d be best for us to help correct the issue on the account’s back end configuration.
To do so, please create a new support case by filling out the form provided below, and we will contact you as soon as possible.
https://support.docusign.com/en/contactSupport
If you can’t open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account.", you will be able to fill out the form.
Feel free to let us know if you need further assistance with this.
Best regards,
Alejandro R. | Docusign Community Moderator
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