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I can't send a document for multiple recipients to sign because of the error "Your account isn't authorized to set the Allow Comments option." I don't see or want to enable comments, but that doesn't send the document for signature. Thanks.
Solved
block sending to signature for disabled comments
- Newcomer
Best answer by Melanie.Panguito
Hi
A warm welcome to the Docusign Community—great to have you here!
We completely understand how inconvenient it can be to run into errors, especially when you're trying to get important work done.
Based on our review of similar cases, the specific error "Account does not have permission to set Allow Comments" typically occurs due to a conflict between account-level settings and the settings on the individual template or envelope.
For example, if you started with a Business Pro trial—that includes the Comments feature—and created a template or envelope during that period, then later switched to the Personal plan (which does not support comments), the feature is removed from your account but remains enabled on those older templates or envelopes. This explains why you see the error.
To fix:
- Check Advanced Options and ensure comments are disabled 👉 Set Advanced Options for an Envelope or Template
If that doesn't work:
- Create a copy of the template or an envelope that was sent from it, or
- Create a new template or envelope from scratch using your current plan's settings, making sure the comment feature is turned off.
I hope this helps. If you feel like my suggested solution has helped you or pointed you in the right direction, we would greatly appreciate it if you would consider liking and marking it as "Best Answer" ✅, to help other community members find trusted answers and follow similar steps.
Sincerely,
Melanie | Docusign Community Moderator
If this helped clarify things, feel free to Like👍and click "Best Answer"
- Community Moderator
- Answer
Hi
A warm welcome to the Docusign Community—great to have you here!
We completely understand how inconvenient it can be to run into errors, especially when you're trying to get important work done.
Based on our review of similar cases, the specific error "Account does not have permission to set Allow Comments" typically occurs due to a conflict between account-level settings and the settings on the individual template or envelope.
For example, if you started with a Business Pro trial—that includes the Comments feature—and created a template or envelope during that period, then later switched to the Personal plan (which does not support comments), the feature is removed from your account but remains enabled on those older templates or envelopes. This explains why you see the error.
To fix:
- Check Advanced Options and ensure comments are disabled 👉 Set Advanced Options for an Envelope or Template
If that doesn't work:
- Create a copy of the template or an envelope that was sent from it, or
- Create a new template or envelope from scratch using your current plan's settings, making sure the comment feature is turned off.
I hope this helps. If you feel like my suggested solution has helped you or pointed you in the right direction, we would greatly appreciate it if you would consider liking and marking it as "Best Answer" ✅, to help other community members find trusted answers and follow similar steps.
Sincerely,
Melanie | Docusign Community Moderator
If this helped clarify things, feel free to Like👍and click "Best Answer"
- Community Moderator
Hello
We'd love to hear about your experience. If you found our suggested solution helpful, please consider giving it a like👍and marking it as "Best Answer" ✅. This will guide other community members to trusted solutions and similar steps.😊
Let us know if you have questions— we're here for you!
Sincerely,
Melanie | Docusign Community Moderator
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