Skip to main content
arrow-left Back to Docusign.com

Here is a question - Why does DocuSign think it is okay to charge someone’s card $266 without any warning that there is a bill coming due after 2 years?  This morning I logged into my account to change my subscription to monthly instead of annual because it is no longer necessary for me to maintain an annual account.  DocuSign charged me for the next year (amount not authorized) and changed my subscription starting next year.  This is NOT okay.  My annual subscription ran out as of today and as of today I would like to change the way I am billed. 

I would like a full refund for the annual rate that, again, was not authorized and to immediately switch to a month-to-month plan or cancel. I have been a long-time user of DocuSign and would like to continue, however, I am very disturbed by the way this has been handled and by the lack of support for this matter. 

Any help you can offer would be greatly appreciated.  

Hello ​@SamanthaLB,

Thank you for reaching out to the Docusign Community. We're sorry to hear about your issues with your plan and billing. Let’s work together to resolve this.

Because this Community space focuses on general guidance, billing inquiries will need to go through our Support team directly:  👉 Open a Support Case

If you come across any challenges during this process, please don't hesitate to send me a private message with your name, email address, and account number.

Here if you need us!

 

Sincerely
Jenny | Docusign Community Moderator
If this helped, don’t forget to click “Best Answer”!

Hello ​@SamanthaLB,

I hope you are doing well. I'm following up on the above solution provided. Could you please confirm whether it addressed your question? If it did, can you please mark it as "Best Answer ✅" to assist other users with similar inquiries and improve its visibility? Let us know if we can help with anything else. I wish you a smooth rest of your day! 

 

Regards,

Jenny | Docusign Community Moderator

Reply


Code of Conduct

Docusign Community

Code of Conduct