billing issue and not able to contact the support center

Question

I was auto renewed and charged for my account yesterday that I was not intended to, and I haven’t used Docusign for a while. I canceled my account immediately, but Docusign won’t stop my plan till a year later and said I was not eligible for a refund. I was trying to contact the support center to open a case to get refund but found that I was not able to log into the support center. It was extremely difficult and frustrating to follow the online instructions and messages, and it took me hours searching on solutions and I still couldn’t log in to the support center. Can anyone help me from there?

Jenny.Martin · Accepted Answer

Hello ​@Unhappy Customer,Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing your question to this Community.I’m truly sorry to hear about the difficulties and frustration you’ve experienced. Rest assured that I will do my best to help you.If you cannot log in to the support center to create a case, you may select the“I can’t access my account”option at the bottom of the page and provide a complete details of the issue in the Case description.https://support.docusign.com/s/contactSupport?language=en_US&rsc_301I hope you find this helpful.If you believe this response effectively addresses your question, please click “Select as Best” to help other users with similar questions, locate it more easily. Should you require any additional assistance, feel free to reach out. Thank you!Best regards,Jenny |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

Jenny.Martin · Answer

Hello ​@Unhappy Customer,I hope you are doing well.If you found my response to be a useful solution to your question, could you please click the "Best Answer✅" button at the bottom of the post? It helps other community members who might have similar questions.Best regards,Jenny |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

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