Auto-Renewal Cancellation

Question

Dear Sir/MadamI cancelled our contract with yourselves but have received an auto-renewal confirmation with an invoice. We have ceased using your products and do not wish to continue as advised. as at typing I have received no contact from my account manager, he cannot be contact by land line, mobile or email and your support desk has failed to acknowledge my earlier ticket raised and also emails of today. As you can imagine this is very frustrating and time consuming. Please can someone contact me to assist.

Jenny.Martin · Answer

Hello ​@timmyharvey,Thank you for reaching out, and welcome to the Docusign Community! We sincerely regret to hear about your disappointing experience with our service and support team.To better assist you, can you please send me a private message and provide the case number of thesupport request you created? This will help us investigate your situation more effectively and ensure that we address your concerns promptly.Once I have your case number, I will escalate this matter to ensure that it receives the attention it deserves. In the meantime, if you have any specific issues or questions, feel free to share them here, and I’ll do my best to provide guidance or resources that may help.Best regards,Jenny |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

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