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I need to get a signature/ approval from 2 signers. I can create an envelope with either the same or customized email messages to the two signers. The 1st signer would like to be able to edit the email message to the 2nd signer but I can’t work out how to do this. The 1st signer doesn’t need to edit the document, just the email message

Hello @CatherineK

 

Thank you for reaching out here in the DocuSign Community.

 

I apologize for the inconvenience, I know the importance of having the information displayed as needed. I understand that you want to allow the 1st signer to edit the 2nd signer's email message.

 

If the first recipient does not have the Allow to edit recipient role, there is no option to achieve this.

 

More information about the role at How To Add Recipients and When To Use Allow To Edit.

 

However, any feedback that can improve our users’ experience is always more than welcome. 

 

If you’re a DocuSign Administrator for a corporate plan, you have the additional option of filing your request directly when you’re logged into your account. You’ll be able to click the “Give Feedback” button at the bottom of the screen to submit your idea.

 

Note: Some advanced features and options are supported only in specific DocuSign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

 

Let us know if you need further assistance with this.

 

Best regards,

 

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.


Hi Christopher, in that case, when creating an envelope is it possible to have the recipient “allow to edit” and “has to sign” at the same time? It looks like you can only select one of these options at a time.. I have found a very clunky way to do this by setting the recipient order as follows: Recipient 1 (who is also the 1st signer)  is sent an email with “allow to edit”. At that point, as long as they tick “edit envelope”, they can edit the message to the 2nd signer. Once this has been done a second email is generated to Recipient 1/ 1st signer who can then sign the document and it will be auto-forwarded to the 2nd signer. It’s just a long and clumsy way to do it,

Thanks, Catherine


Hello @CatherineK

 

It is as you mentioned, you will need to add the recipient two times in the signing order, one for the signing part, and the other time as the Allow to edit part.

 

Let us know if you need further assistance with this.

 

Best regards,

 

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.


Hi @CatherineK,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.


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