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In 2017 my real estate broker had a prospective tenant sign a lease using DocuSign.  Once signed the lease was sent to me for my DocuSign signature.  After I signed the lease (now fully executed) I downloaded the lease from DocuSign.

 

I now need to refer to this lease and when I open it in Adobe Acrobat, Acrobat reports “At lease one signature has problems.”  Here is all the information presented to me on Acrobat’s Signature Panel:

 

 

This is a very confusing message.  It does not appear to identify which signature it’s not happy with.  What does this mean?  What happens if a party rejects the document because they think there’s an issue with a signature (as Adobe Acrobat will inform them of this)?

Hello ​@mbmast,

 

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and want to assure you that we are fully committed to providing you with the best service possible. 

 

I understand you are getting "At least one signature has problems" message when you open the downloaded PDF using Adobe Acrobat. I sincerely apologize for the inconvenience caused.

 

This message indicates that Adobe/Foxit PDF Reader does not automatically trust the root certificate for Docusign's Platform Seal. To resolve this message, please add the certificate as trusted. Here's a guide: Standards-Based Signatures - At Least One Signature has Problems

 

I hope this is helpful. Let us know if you need further assistance. Thank you!

 

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

 

Hello ​@mbmast,

 

I hope you are doing well. If you found my response to be a useful solution to your question, could you please click the "Best Answer ✅" button at the bottom of the post? It helps other community members who might have similar questions. Thank you!

 

 

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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