ADMIN not getting emails about the org / changes

Question

I function as the Admin for our eSignature for Salesforce and am the connected user. However, I did not receive the most recent email from DocuSign “Reminder - eSignature is Migrating to Microsoft Azure” --- another user, who also has the administrator profile received this message. I cannot find in the settings where to list myself as the primary admin or a list serve to get these notifications that affect the integration. Any documentation on that?

Melanie.Panguito · Answer

Hi ​@Brittany.Jirik—thanks for reaching out!It’s completely reasonable to want to ensure you’re included in communications that impact your setup and future changes.I’ve consulted our specialized team, and they advised opening a support case as youruse case will need further investigation. There are several possible reasons why admin email notifications may behave differently, and we’d like to review your specific situation to better understand what’s happening👉Open a case in the Docusign Support CenterLet us know if you have questions, we're here for you!Regards,Melanie| Docusign Community ModeratorIf this helped, feel free to Like👍and click "Best Answer"

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