​@f4e 

You can change the email address for the Docusign account yourself.

This Docusign Support article describes the process.

​@Michael.Rave 

Thanks for this.

I got this error when I tried to transfer to a different email.

Hello ​@f4e,

I hope you are doing well. I am sorry to hear you are getting an error message changing your email address in your Docusign account.

If you get an error, it's most likely due to the code being entered incorrectly or the new address being already linked to another Docusign account. Here's how to resolve:

Articles: 

Email Address Change Issues: Verification Error or Address Already in Use

Open a case in the Docusign Support Center

If none of those seem to apply, you are also welcome to create a case so a Docusign Support can take a closer look at the issue

I'm hopeful that this information will be useful to you. If you need any more help, please don't hesitate to let us know. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@f4e,

I hope you are doing well.

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.