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Hallo,

wir haben in unserem Unternehmen folgende Situation:

Unser Geschäftsführer besitzt zwei DocuSign-Konten mit derselben E-Mail-Adresse

  • ein älteres NA4-Konto (Nordamerika)

  • ein neues EU-Konto (Standardkonto, soll künftig genutzt werden)

Das NA4-Konto soll bestehen bleiben, Umschläge sollen jedoch zukünftig ausschließlich auf das EU-Konto zugestellt werden. 

Hat jemand schon Erfahrung damit gemacht, ob nun alle Umschläge (auch wenn diese von einem NA4-Server Konto an meinen Geschäftsführer gesendet werden) wirklich ausschließlich an das neue EU-Konto kommen? Oder kommt es vor, dass sich Umschläge an das NA4-Konto ‘verirren’? 

Vielen Dank im Voraus! 

_______________________________________________________________________________________

Hello,

We have the following situation in our company:

Our managing director has two DocuSign accounts with the same email address

  • an older NA4 account (North America)
  • a new EU account (standard account, to be used in the future)

The NA4 account is to remain in place, but envelopes are to be delivered exclusively to the EU account in the future.

Has anyone had experience with whether all envelopes (even if they are sent from a NA4 server account to my business manager) really only come to the new EU account? Or do envelopes sometimes get lost and end up in the NA4 account?

Thank you in advance!

 

Hello ​@TThan,

Thanks for reaching out here in the Docusign Community—great to have you here!

DocuSign doesn't automatically route all envelopes to one of the two accounts if they share the same email, especially if they are hosted on different servers (NA4 and EU). Envelopes might land in the account of the server from which they were sent. This is because accounts are server-specific, and DocuSign distinguishes them based on the origin server rather than just the email address.

To minimize routing issues, DocuSign allows you to designate a "default" eSignature account. This setting prioritizes one account for incoming envelopes. By marking the EU account as the default, most envelopes should be directed there

👉 Set a Default Account

I hope you find this helpful. If you believe this response effectively addresses your question, can you please mark it as Best Answer ✅to help other users with similar questions, locate it more easily. Should you require any additional assistance, feel free to reach out. Thank you!

 

Best Regards,

Jenny | Docusign Community Moderator

If this helped, feel free to click "Best Answer"!

 

Hello ​@Jenny.Martin,

thank you for the response.

 

I have already set this, but I see in the overview of domain users in the organization that both accounts are set to the 'Standard account' setting, as there must always be a standard account per server.

Does it still apply because the EU account is primarily drawn upon by repeatedly setting the 'standard status'?

 

Thank you in advance!

Hello ​@TThan,

I hope you’re doing well.

When managing DocuSign accounts across different servers, each account may appear as the default within its own server environment. However, the “default” setting is intended to represent a global default account across the entire organization.

To ensure consistent envelope routing, select Set as default twice. 👉  Select Your Default eSignature Account

Unfortunately, DocuSign does not currently offer clear visibility or a consolidated view to determine which account is the global default. As a result, it can be difficult to confirm which account is recognized as the true default when multiple servers show default accounts.

To avoid issues, it’s best to keep track of any changes to the default account, especially when working on multiple servers.

 

Best Regards,

Jenny | Docusign Community Moderator

 

 

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