Hello ​@GeneC,

Thank you for reaching out to the Docusign Community.

To confirm, do you have access to the email inbox that the envelope notification was sent?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@GeneC 

Are you able to provide the information that we previously requested? If so, please do so in a reply to this question so that I am able to further assist you with your issue.

Best regards,

Rodolfo | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

i have a similar problem and i do have access to the email account i would need the document for 

Hello ​@mrusso1982 
Accessing a Docusign document after it was signed is easy to do. In some cases, your documents might be attached to the completed email.

I was the sender

If you sent the document, log into your Docusign account, select Agreements > Sent, and use the Search bar to locate your document.

I was the signer

I signed up for a free Docusign account, or already had my own account

If you signed up for a free Docusign account during the signing process or already had your own account, go to account.docusign.com and log in with your email and password. Select the Agreements tab to see your documents listed there.

I did not sign up for a Docusign account

To access a Docusign document that you were sent to sign:

1. Open the Docusign "Completed" email.

2. Do one of the following:

   1. Select REVIEW DOCUMENT to open the documents in your browser.
      
        

   2. Access document with security code:

      1. Copy the multi-character security code at the bottom of the email under the Alternative Signing Method.

    

1. 1. 2. Go to www.docusign.com, and select Access Documents.
         
          

      3. Paste the Security Code from the Docusign Completed email, and select GO.
         
         
         
         
          

The document that you signed opens. You can now print or download your documents.

Relevant article: How do I access a signed Docusign document?

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

thank you for this response but maybe i missed it in there but I was the signer and did not sign up for an account at the time and have access to the email account it was signed on but not the email that was sent when it was confirmed.  the documents i am looking for are from 2021

Hello ​@mrusso1982 
Thank you for getting back to me. Other ways would be to access the email that contains the original link or notification from Docusign or contact the sender of the envelope.

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@mrusso1982 

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.