Hello ​@gshohaiep 

Thank you for reaching out here in Docusign Community.

I’m sorry to hear that you are getting an error message and if you are having issue as well to get a support call you. 

You may follow the steps provided in the link below on how to open a case and under the “Additional Details”, you can leave your preferred day and time for the call.

More support options

Please also include the phone number where they can contact you, availability and time zone. 

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator

Hello ​@gshohaiep 

I hope you are doing well. 

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

If so, please mark it as the "Best Answer " by clicking “Select as Best” to make it easier for other users to find.

Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,
Marco Paulo | Docusign Community Moderator

I am also a paid customer. I am getting the A Required field is incomplete. TabId: d8d68ab6-d745-4a4a-8ac5-ed7dce7246bc error.

I also cannot login to any support. I have submitted a support ticket but not received any response.

Hello ​@PayPulse,

Thank you for reaching out, and a warm welcome to the Docusign Community! We are sorry to hear about the issue with the fields, and I know the situation can be frustrating. Let's talk about the issue raised and work together to resolve it.

Are you the sender of the envelope? Are you using a Template? This might be related to the pre-fill fields. Article: Pre-fill Document Fields. Locate the field with Data Label: d8d68ab6-d745-4a4a-8ac5-ed7dce7246bc, as the system says this is the field with the issue. Check if there's any action you need to complete before sending it. Another troubleshooting tip is that if you use a template, try copying and using the new one.

As per your case, mind sharing it with me via private message so I can follow up?

Best,

 Melanie | Docusign Community Moderator
If this helped, hit "Best Answer" so others can find it too!

Hey ​@PayPulse,

How are you? I'm checking in to see if you still need assistance. If you run into any issues, we're happy to help with those here. Wishing you a smooth rest of your day!

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!