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We have a business account with 2 seats however only the original administrator send from his profile. I have a private “free” profile but would like to be added to the business “seat”. Can you please assist us with this.
Thank you
Solved
2 seats in our account but only 1 user
- Newcomer
Best answer by Jenny.Martin
Hello
Since your organization has a DocuSign business account with two seats, the account administrator can add you to the second seat so you can send documents under the business plan instead of using your personal free account
You may refer your admin to this link on how to add a user 👉 Add Users to Accounts
Just a quick heads-up: if you already have a DocuSign account (such as a free or trial account) under your email address, and someone tries to add you to a business account using that same email, it may trigger an error or prevent the addition from going through.
To resolve this, you’ll need to free up the email address so it can be used with the new business profile. You can do that by:
-
Changing the email on your existing (free) account to something else—this can be done in your profile settings.
-
Or, if the account is no longer needed, you can close the free account entirely.
I hope you find this helpful. If you believe this response effectively addresses your question, please click “Select as Best” to help other users with similar questions, locate it more easily.
Should you require any additional assistance, feel free to reach out. Thank you!
Regards,
Jenny | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!
.
- Community Moderator
- Answer
Hello
Since your organization has a DocuSign business account with two seats, the account administrator can add you to the second seat so you can send documents under the business plan instead of using your personal free account
You may refer your admin to this link on how to add a user 👉 Add Users to Accounts
Just a quick heads-up: if you already have a DocuSign account (such as a free or trial account) under your email address, and someone tries to add you to a business account using that same email, it may trigger an error or prevent the addition from going through.
To resolve this, you’ll need to free up the email address so it can be used with the new business profile. You can do that by:
-
Changing the email on your existing (free) account to something else—this can be done in your profile settings.
-
Or, if the account is no longer needed, you can close the free account entirely.
I hope you find this helpful. If you believe this response effectively addresses your question, please click “Select as Best” to help other users with similar questions, locate it more easily.
Should you require any additional assistance, feel free to reach out. Thank you!
Regards,
Jenny | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!
.
- Community Moderator
Hello
I hope you’re doing well. I'm following up on the above solution provided. Could you please confirm whether it addressed your question? If it did, can you please mark it as Best Answer ✅" to assist other users with similar inquiries and improve its visibility. Let us know if we can help with anything else. Wishing you a smooth rest of your day!
Regards,
Jenny | Docusign Community Moderator
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