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Legacy User
October 22, 2021
Solved

I have set up a template for signature. However, when I try to save and close the template I keep being told I cannot save it as the template is not locked. And I cannot find anywhere that I would lock and unlock the template. Any advise?

  • October 22, 2021
  • 12 replies
  • 4057 views
I have set up a template for signature. However, when I try to save and close the template I keep being told I cannot save it as the template is not locked. And I cannot find anywhere that I would lock and unlock the template. Any advise?
Best answer by Community Expert

This typically has to do with you having the template open in multiple tabs. Just to be safe, I'd close all tabs, all browsers, and try again.

12 replies

Docusign Employee
October 22, 2021

This typically has to do with you having the template open in multiple tabs. Just to be safe, I'd close all tabs, all browsers, and try again.

Legacy User
April 7, 2022

I'm having the same issue and only have one browser tab open.

Legacy User
February 10, 2023

I am having this same issue as well, with only one browser tab open

Legacy User
February 16, 2023

always something with Docusign. so glitchy its crazy

Legacy User
February 25, 2023

Why can't there be an answer on getting a template to lock? The only thing I see is "Go to Actions and select lock", which is so useless when there isn't a lock selection in any of the available actions.

Legacy User
February 28, 2023

I have the same issue

Legacy User
April 17, 2023

Same issue after closing another browser tab

Legacy User
April 19, 2023

I duplicated another template in the only tab I have open for DocuSign, made my changes, and then got the error message above. I really hope I didn't just lose all that work (ugh!)

Legacy User
May 10, 2023

Im having the same issue and i dont see any answers here as to how to resolve it.

Legacy User
July 28, 2023

Same issue. Frustrating there is no consensus on how to resolve this issue, since so many other users are encountering the same challenge.