The docusign portal is not accessible

The update from Docusign team:

I'm aware there is an issue in relation to what you are experiencing. The update I have at the moment is our engineering team is working with our 3rd party to resolve this issue I will keep you updated on the status. Meanwhile here is the status page you can subscribe for updates: https://status.docusign.com/?_ga=2.190528939.1633700902.1672780328-123825698.1662986922&_gl=1*1x7393u*_gcl_aw*R0NMLjE3MzcwODM4NzkuQ2owS0NRaUEtYUs4QmhDREFSSXNBTF8tSDlsNGVfVkd0TUYzTkFnS19maUFGOUZ4N2tfRWpOX1NISjR1ZXhkaWV4U1VGLXZ4bV9aeGwxQWFBcHNZRUFMd193Y0I.*_gcl_au*NTE4NDA4NDUzLjE3NDE1ODg1ODk

And some of our customers told us they can login the Docusign portal now. please try again.

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

The update from  https://status.docusign.com:

Identified - The issue has been identified. The team are working on a fix. Additionally, customers may experience issues with signing documents.
Mar 19, 2025 - 07:45 UTC

Update - We are continuing to investigate this issue.
Mar 19, 2025 - 06:13 UTC

Investigating - We are currently investigating this issue.
Mar 19, 2025 - 06:09 UTC

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

Got the push notification that the incident has been resolved, please try again.

Mar 19, 2025

Customers may see errors when logging into ESign (DIRCA-2334)

Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Mar 19, 08:44 UTC

Identified - The issue has been identified. The team are working on a fix. Additionally, customers may experience issues with signing documents.
Mar 19, 07:45 UTC

Update - We are continuing to investigate this issue.
Mar 19, 06:13 UTC

Investigating - We are currently investigating this issue.
Mar 19, 06:09 UTC

CLM UAT: Some customers may experience intermittent delays in requests (DIRCA-2336)

Resolved - The incident has been resolved. Outage duration and incident timelines are subject to revision pending the results of any related investigation.
Mar 19, 04:00 UTC

Investigating - We are currently investigating this issue.
Mar 19, 03:22 UTC

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

​@Hengfeng Ge Thanks for your replies and follow-ups. ​@PNK2025 Were you able to complete your signing process successfully?  If not, or if it happens again, a better channel for getting a more immediate response would be to create a case with Customer Support who can look at the specifics for your issues: https://support.docusign.com/s/articles/How-do-I-contact-DocuSign-Customer-Support?language=en_US

Regards,

Jerry