Request for More Frequent Updates to Support Case Trends Data in DocuSign Support Reference Guide for Partners

Question

I recently reviewed the DocuSign Support Reference Guide for Partners, and I found the section on Top 10 Support Issues extremely valuable.This data helps us, as DocuSign Partners, better understand common challenges customers face and improve our support and integration services accordingly.However, I noticed that the case volume data is from 2019, and now in 2025, many new products and features have been introduced, while customer needs have also evolved. Given the rapid development of DocuSign solutions, it would be beneficial for both partners and customers if this data were updated more frequently—perhaps on a quarterly or semi-annual basis.Having access to the latest support trends would help us:Identify shifting customer pain points and proactively address them.	Ensure partners and customers stay aligned with new product developments.	Improve the overall support experience by providing more data-driven insights.Would it be possible to introduce a more frequent update cycle for this report? We would greatly appreciate any insights from the DocuSign Support Team on whether this can be implemented. Thank you!FreeLink/甫连信息🌍 DocuSign Partner | Partner Profile🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024📊 DocuSign Community Leaderboard Top 5 contributor🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries

Reuben.Ng · Answer

Hi ​@Hengfeng Ge,Thank you for sharing this suggestion! We appreciatethe value you see in the Top 10 Support Issues section. Keeping this data up to date is important, especially given the many new products and features introduced since 2019.We recognize that having more frequent updates would help partners stay ahead of evolving customer needs and enhance the overall support experience. We’ll bring this feedback to the appropriate team for review and explore opportunities to refresh this data in the guide.

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