Envelope Billing Issue - Looking for the Right Contact

Question

Dear Docusign Community,

We’re a Docusign partner, and we launched an eSignature and Business Central integration a year ago. Since then, all of our invoices show 0 envelopes used, even though we have paying customers who have used them.

Is there anyone who could help us?

I’ve tried using my existing contacts at Docusign to point me in the right direction. Unfortunately, no one has responded for months, even though one contact admitted that this is a common issue. and offered help.

I can't create a support ticket because we don't have a paid plan.

Thank you in advance for your help!

Jerry.Withers · Answer

Welcome, ​@Barbora.Golasowska.I’m sorry to hear about your billing issues, and thesituation isunderstandably frustrating.The Community is here to help where we can, but because this space focuses on general guidance, anybilling inquiries and disputes will need to go through our Support team directly:👉Open a Support Case👉How can I request a phone call from Docusign Support?If you encountered an error creating a case, a workaround for creating a case is to usethe bottom part of the page, which allows you to submit a case without logging in to your account. Link:Get Support> More support options >I can't access my account > Other issues.I understand that the situation has caused you some inconvenience, and I sincerely apologize.I hope these instructions are helpful and will get you assistance. Please let us know if you need further assistance. Thank you!Regards,Jerry