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Question

Don have access to send envelope after paying for annual subscription

  • November 7, 2024
  • 1 reply
  • 89 views

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My boss purchased 2 business licenses.  One for him and one for me.  He can create and send envelopes.  I can’t he added me as an administrator to his account, but that didn’t seem to do it either.  I just need to talk to a human being to get it fixed I think.

1 reply

Reuben.Ng
Docusign Employee
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  • Docusign Employee
  • November 7, 2024

Hello,
 

Thank you for bringing this to our attention. To ensure you receive the best assistance, I recommend opening a case with our Customer Support Team. To proceed, please click on Continue, located just below the eSignature option, and then log in with your Docusign credentials.

 

They’re ready to provide the guidance needed to address your concern.